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Student Support

Range of support services are available to all students. As a first point of contact, students are encouraged to contact the Student Support Officer. Matters that require further follow can be directed to relevant professionals externally. Any referrals is at no cost to the student but fees and charges may be charged by the external provider.

Students are able to gain advice and support in ensuring they maintain appropriate academic levels, and general support to ensure they achieve satisfactory results in their studies. Tutorial support assistance.
  • English Language /Literacy and/or Numeracy Support
  • Support and exercises for some courses.
  • Computer and technology support.
  • Referral to external services
  • Useful links

Students are encouraged to utilise email to contact teaching staff outside of scheduled class times, where appropriate. The contact email address for teaching staff will be at the beginning of each of their classes.

Unless there are exceptional circumstances, teaching staff are required to respond to emails from students within two (2) business days. Where a significant issue arises from email communication the staff member should make every effort to meet the student face-to-face or by telephone as soon as possible to discuss the matter.

Additionally, teaching staff can provide consultation via zoom at a mutually agreeable time.

DIC provides a range of non-academic student support services in line with its Student Welfare and Support Services Policy and Procedure. The students’ first point of contact is the Student Support Officers that are available at the front desk or via email at info@dellainternational.edu.au to assist with all their nonacademic related enquires and direct them to the most appropriate academic for all academic-related enquires. All Student Support Services staff is available Monday to Sunday 9-5pm. As explained within the Student Welfare and Support Services Policy and Procedure all the support services that are external to DIC are accessible through a referral service. Any referrals made by DIC are at no cost to the student, but fees and charges may apply where an external service is used by the student, and when referred students are reminded this should be clarified by the student prior to using such external services. Our Student Support Officers can either provide assistance or direct the students to access support during times of stress or pressure during the course. Students may make an appointment for advice relating to the study, such as:
  • time management issues.
  • setting and achieving learning goals.
  • motivation
  • ways of learning.
  • managing assessment tasks; or
  • Self-care.
Where students experience personal or social and emotional issues, they have access to a Student Support Officer during DIC’s hours of operation to gain advice and guidance on personal, accommodation, or family/friend issues. Additionally, DIC has an MOU with ‘Tonic Psychology’ counselling services, which have been promoted to staff and students for Zoom, FaceTime, and telephone consultations. During the pandemic, academic and administrative staff have continued to make themselves available to support students. If the need arises to seek additional services, the Student Support Officers maintain a list of the contact details of appropriate external support services. These are also available in the student handbook.

Credit Transfer (CT) is a process that provides students with agreed and consistent credit outcomes for components of a qualification based on identified equivalence in contact and learning outcomes between matched qualifications. It is the granting of exemption or credit by a Registered Training Organisation to students for units of competency completed under accredited training.  Granting credit for prior learning ensures that students commence study at a level that appropriately recognises their prior learning experiences and are not required to repeat equivalent learning successfully undertaken in another context. Della International College acknowledges units completed at other Registered Training Organisation.

For further Information please see the Credit Transfer Policy and Procedure

Recognition of Prior Learning (RPL) is the formal process by which the skills and knowledge gained through work and life experience and outside formal training arrangements are formally recognised.  When recognition is gained for a unit, this means it will not be required to be included in the student’s course of study. Della International College has a process that has been structured to minimise the time and cost to applicants and provide a supportive approach to students wishing to take up this option.

For further Information please see the Recognition of Prior Learning Policy and Procedure

Della International College is committed to providing high quality, cost-effective, learning to international students.

Our fees are designed to be sufficient to maintain the highest standards at the best possible price.

There is an Application Fee ($200). This fee is only refundable if the Institute defaults in the delivery of a course before it starts.

Course NameVET CodeCRICOS CodeApplication FeeNon-tuition FeesTuition FeeEstimated Total Course Cost
General English (Beginner to Advanced) 091955F$ AUD 200.00$ AUD 0$AU 19,040$AU 19,040
Certificate IV in Business (Leadership)BSB40120108373G$ AUD 200.00$ AUD 500$ AUD 12,000$ AUD 12,500.00
Diploma of Leadership and ManagementBSB50420104167A$ AUD 200.00$ AUD 0$ AUD 12,000$ AUD 12,000.00
Advanced Diploma of Leadership and ManagementBSB60420108374F$ AUD 200.00$ AUD 800$ AUD 24,000$ AUD 24,800.00
Certificate III in Painting and DecoratingCPC30620103818A$ AUD 200.00$ AUD 0$AU 24,000$AU 24,000
Certificate III in CarpentryCPC30220104860B$ AUD 200.00$ AUD 3,200$AU 24,000$AU 27,200
Certificate IV in
Engineering
MEM40119113445J  $25,200.00 

For further information about fees and refunds go to the Fees and Charges Policy and Procedure

Non-tuition fees and chargesFee Amount (AUD)RefundableNon-Refundable
Application fee$200.00 ✔
Overseas Student Health Cover (OSHC)Approx. $1,161[1]✔ 
Re-Issue of Testamurs / Statements of attainment$50.00 ✔
RPL application and assessment$300 per unit  
Re-Assessment Fee ( after third attempt)$300.00 ✔
Re-issue of Student Card$20.00 ✔
Confirmation of Enrolment Letter$20.00 ✔

Change to CoE

(Not applicable where support has been provided to achieve learning outcomes)

$200.00 ✔

Unit re-enrolment fee

(for students who exceed the maximum duration period)

$500.00 ✔
Assessment Re-assessment/marking$80.00 ✔
Holiday/Travel Letter$20.00 ✔
Late course commencement fee per week$50.00 ✔
Late payment fees per instalment$250.00 ✔
World Education Services (WES) Application completion$100.00 ✔

For more information, refer to the Institute’s Refund Policy and Procedure for International Students.

Please note: These fees are current and apply for the current calendar year.

Della International College reserves the right to change these fees, final fees are indicated on the Letter of Offer prior to the acceptance of offers.

Della International College (DIC)  will not knowingly enrol a student wishing to transfer from another registered provider prior to the overseas student completing six (6) months of their principal course of study with the initial provider, except in the following circumstances:
  • the releasing registered provider, or the course in which the overseas student is enrolled, has ceased to be registered;
  • the releasing registered provider has had a sanction imposed on its registration by the ESOS agency that prevents the overseas student from continuing his or her course with that registered provider;
  • the releasing registered provider has agreed to the overseas student’s release and recorded the date of effect and reason for release in PRISMS;
  • any approved government sponsor of the overseas student considers the change to be in the overseas student’s best interests and has provided written support for the change;
  • the course in which the student is enrolled has ceased to be registered; or
  • the original registered provider has provided a written letter of release.
Where a student seeks to transfer to or from another registered provider, they are required to refer to the Student Transfer Policy and Procedure for further details or contact office on info@dellainternational.edu.au
After you have completed your course, your file is checked for both academic completion and administration completion. Once we have confirmed that all course requirements have been fulfilled and there are no fees or administrative actions required, Della International will commence processing your course completion documentation. Once the printing is completed the authorising officers are required to sign the documents prior to the documents being released. Please note that no certificates will be issued if there are:
  • outstanding fees
  • missing USI
  • incomplete assessments or
  • any other unresolved matters pending.